Protecting SMBs: The Vital Role of MSPs in Combating Browser Hijacking Malware

Key Takeaways

• Proactive Monitoring and Patching: Understand the critical importance of regular system updates and patch management to close vulnerabilities and prevent malware infections.
• Advanced Security Solutions: Learn why traditional antivirus software is no longer sufficient and how advanced security measures like MDR can better protect SMBs from sophisticated threats.
• Incident Response and Education: Discover the value of having a well-defined incident response plan and how ongoing employee education can reduce the risk of successful cyber-attacks.

Recently, a significant vulnerability was uncovered where a widespread malware campaign managed to force-install malicious Chrome and Edge browser extensions on over 300,000 devices. This campaign not only hijacked browsers but also disabled security updates and patched critical DLL files, leaving systems vulnerable to further exploitation. As small and medium-sized businesses (SMBs) continue to be prime targets for such sophisticated attacks, the role of Managed Service Providers (MSPs) has never been more crucial. MSPs are on the frontline, ensuring that SMBs maintain secure, up-to-date systems that can withstand emerging cyber threats.

Understanding the Threat

The malware, as identified by ReasonLabs, is a highly invasive threat that begins with victims unknowingly downloading malicious software from fake websites. These downloads are promoted via malvertising and are cleverly disguised as legitimate tools like video downloaders or password managers. Once installed, the malware runs scripts that install malicious browser extensions, hijack search queries, steal browsing history, and disable browser security updates. By doing so, the malware not only disrupts the user experience but also opens the door to more severe breaches, such as data theft and unauthorized command execution on infected devices.

The most alarming aspect of this malware is its ability to modify core browser files and disable automatic updates. This means that once infected, the browser can no longer receive critical security patches, leaving it exposed to further vulnerabilities. This attack highlights the importance of proactive cybersecurity measures, particularly for SMBs that may lack the in-house expertise to manage such threats.

The Role of MSPs in Protecting SMBs

MSPs are uniquely positioned to provide the expertise and resources needed to protect SMBs from such sophisticated threats. Here’s how MSPs can ensure their clients remain safe and secure:

1. Regular System Monitoring and Patching
   MSPs should implement continuous monitoring systems that can detect unusual activities, such as unauthorized software installations or browser modifications. Regular patch management is also critical. By ensuring that all systems and software are up-to-date with the latest security patches, MSPs can close potential vulnerabilities before they are exploited by malicious actors.
2. Educating and Training End Users
   Human error remains one of the most significant risks to cybersecurity. MSPs should provide ongoing training and education for SMB employees, teaching them how to recognize phishing attempts, avoid suspicious downloads, and follow best practices for online security. Awareness of the latest threats and common attack vectors can significantly reduce the likelihood of successful malware infiltration.
3. Implementing Advanced Security Measures

Traditional antivirus software is often insufficient against sophisticated malware campaigns that utilize obfuscation techniques to evade detection. MSPs should deploy advanced security solutions, such as endpoint detection and response (EDR) systems, which offer real-time monitoring and automatic remediation of threats. Additionally, incorporating Managed Detection and Response (MDR) services can provide continuous threat monitoring and rapid incident response. MDR services allow MSPs to leverage expert analysis and advanced tools to identify and mitigate threats before they can cause significant damage. Ensuring that web filtering and email security solutions are in place further enhances protection by preventing users from accessing malicious sites or downloading harmful attachments.

4. Performing Regular Security Audits
   Regular security audits can help identify potential weaknesses in a client’s infrastructure. MSPs should conduct these audits to ensure that all security measures are functioning correctly and that there are no gaps that could be exploited by malware. This includes checking for outdated software, reviewing access controls, and ensuring that backups are properly configured and stored securely.
5. Establishing Incident Response Protocols
   In the event of a security breach, having a well-defined incident response plan is essential. MSPs should work with their clients to develop and regularly update these protocols, ensuring that everyone knows their role in the event of an attack. Quick identification, containment, and remediation of the threat can significantly reduce the damage caused by a malware infection.

Practical Tips for SMBs

While MSPs provide invaluable support, SMBs can also take proactive steps to protect themselves:

• Regularly Update Browsers and Software: Ensure that all browsers and software are kept up-to-date with the latest security patches. Even if an MSP manages your systems, encourage employees to report any update prompts they encounter.
• Limit User Permissions: Restrict user permissions to prevent unauthorized software installations. Only allow administrators to install or modify software on company devices.
• Use Multi-Factor Authentication (MFA): Implement MFA across all critical systems to add an extra layer of security. This makes it more difficult for attackers to gain access, even if they manage to steal login credentials.
• Backup Data Regularly: Ensure that all critical data is regularly backed up and stored in a secure location. In the event of a ransomware attack or data breach, having access to backups can help recover information without paying a ransom.
• Be Cautious with Downloads: Encourage employees to download software only from trusted sources and verify the legitimacy of any site before downloading.

Combat Browser Hijacking Malware

Having the right tools in place is crucial when it comes to combatting this threat. Guardz is a one-stop shop/ unified cybersecurity platform built especially for MSPs to protect their SMB clients. The Guardz browser extension ensures that clients and their employees are not exposed to malicious sites, web redirects, unsafe extensions, and more during their day-to-day internet activity.

Secure your client’s web browsers & schedule a demo with Guardz today!